Delivery Information

Shipping

Transparent pricing. Reliable courier partnerships. Specialised regional logistics for bulk orders.

We deliver across the UK, ship globally, and operate designated regional delivery routes for qualifying bulk orders.

UK Delivery

Complimentary UK Delivery on Orders Over Β£50

Available to most UK mainland addresses.

Orders dispatched Monday–Friday. Orders placed after 1:00pm, or on weekends/bank holidays, ship the next working day.

Standard & Tracked Services (Orders Under Β£50)

  • 0 – 0.15kg: Royal Mail 48 (Standard) β€” Β£3.95
  • 0.15 – 2kg: Royal Mail 48 Tracked β€” Β£4.95
  • 2 – 10kg: Royal Mail 48 Tracked β€” Β£7.55
  • 10 – 20kg: Tracked courier β€” Β£11.85
  • 20 – 30kg: Tracked courier β€” Β£21.40

Remote areas (Highlands, Islands, Northern Ireland) may incur carrier-determined surcharges.

Local Delivery & Regional Freight (100kg+ Orders Only)

Exclusive to Chelmsford, Essex, Cambridgeshire, and East London.

For orders of 100kg or more, we operate dedicated regional routes that bypass standard courier networks entirely. Large, heavy, or sensitive shipments arrive reliably and in perfect condition.

1. Premium Local Hand-Delivery (100kg+ Orders Only)

Direct-to-door for eligible postcodes.

Ideal for:

  • Temperature-sensitive cocoa and couvertures
  • Large, heavy, or fragile shipments
  • Commercial kitchens and chocolatiers
  • Makers needing precise delivery windows
  • Operations requiring consistent, dependable supply

Included in this service:

  • Delivery by a trained CocoaFoundry team member
  • Flexible, pre-scheduled delivery slots
  • Real-time delivery updates
  • No courier hubs, depots, or delays
  • Professional handling for high-value ingredients

Delivery days and available slots are displayed at checkout. For specific delivery requirements, contact us β€” we accommodate where we can.

2. Regional Direct Freight (100kg+ Orders Only)

Freight-optimised service for busy production environments.

Why CocoaFoundry Freight:

  • Bypasses standard courier networks entirely
  • Palletised or consolidated shipments
  • 100kg and above
  • Scheduling aligned with your production calendar
  • Reliable, predictable logistics for large-scale operations

To arrange freight: contact your CocoaFoundry trade representative or the support team. We coordinate directly with your team to plan the delivery slot.

International Shipping

Worldwide via trusted, fully tracked couriers.

EU Shipping

Calculated at checkout based on order weight and destination β€” Royal Mail tracked services. Β£2.00 handling fee applies.

Post-Brexit, local VAT, customs duties, or handling fees may be charged on arrival. Set by your country's customs authority and paid before parcels are released.

Most parcels arrive within 3–7 working days. Customs delays of up to two weeks are possible.

Rest of World

Calculated at checkout based on order weight and destination.

Parcel Size & Weight Limits

  • Maximum parcel weight: 27kg
  • Orders above this weight are split into multiple parcels

Customs Restrictions

Some countries restrict cocoa or food products. Customers are responsible for checking local import regulations before ordering.

If a parcel is returned due to unpaid duties, refusal, or import restrictions, only the product cost is refunded. Shipping fees are non-refundable.

Large or Complex International Orders

Oversized, temperature-sensitive, or multi-parcel shipments β€” contact us for a customised logistics solution.