Reply within: one working day
Refunds: 3–5 working days
Contact: team@cocoafoundry.co.uk
Refunds: 3–5 working days
Contact: team@cocoafoundry.co.uk
Policy
Returns
& Refunds
Straightforward returns, so you can get back to business.
The terms
Three rules, no small printTerm 01
30-day window
Return unopened, unused items within 30 days of delivery for a full refund.
Term 02
Change of mind
If you ordered the wrong item or no longer need it, return shipping is your responsibility.
Term 03
Our error
If we ship an incorrect or damaged product, we cover return freight and issue a replacement or refund immediately.
The process
Three steps01
Initiate
Email team@cocoafoundry.co.uk with your order number and the items you need to return. Reply within one working day with instructions.
02
Label
Write your order number clearly on the outside of the return package. Prevents processing delays.
03
Resolution
Refunds processed within 3–5 working days of receiving returned goods.
Start a return
Order number + items to return · Reply within one working day