Frequently Asked Questions

Premium single-origin Ghana cocoa products: Cocoa Butter (Natural Prime Press), Cocoa Mass / Liquor, Cocoa Nibs, Natural Cocoa Powder, and Raw Shea Butter (Wild-Harvested Ghana). All sourced from COCOBOD-certified processors in Ghana.

Yes. All cocoa products and shea butter are food-grade. Many are also suitable for cosmetic and pharmaceutical applications. Certificates of Analysis (COA) are available on request for every batch.

Yes. 100% pure, vegan, dairy-free. No preservatives, additives, fillers, or processing aids.

By composition, yes. All products are 100% plant-based with no animal-derived ingredients or processing aids, making them inherently suitable for halal and kosher diets. We do not currently hold formal halal or kosher certification. If your end product requires formally certified ingredients, confirm with your certifying body whether our composition and processing documentation will satisfy their requirements.

Yes. Full allergen declarations and processing facility statements are available on request. Our cocoa and shea butter are produced in dedicated facilities in Ghana. For batch-specific allergen documentation, email team@cocoafoundry.co.uk with your order number.

Every cocoa product is sourced exclusively from Ghana. Not blended with beans from other countries. The distinctive bold, complex flavour — fruity and earthy notes — reflects Ghana's cocoa-growing terroir.

Natural Prime Press Cocoa Butter with high stearic acid content (33–35%). Superior fat stability and crystallisation performance. Ideal for tempering, enrobing, and any application where consistent melt behaviour and snap are critical.

Yes. COA documentation is available on request for all products. Email team@cocoafoundry.co.uk with your order number or product enquiry.

All products: 100g, 250g, 500g, 1kg, 2kg, 5kg, 10kg, 15kg, 20kg, and 25kg. For quantities above 25kg, see the Wholesale page.

100g. Designed for testing a product before committing to larger volumes.

25kg per product. Maximum weight for standard courier shipping. For 50kg and above, contact the wholesale team for trade pricing.

Email wholesale@cocoafoundry.co.uk with product(s), quantity, and delivery postcode. Response within 24 hours with pricing, availability, and lead times. Wholesale starts at 50kg per product.

Yes. For regular bulk buyers — trade accounts with agreed pricing, flexible scheduling, and recurring supply. Contact the wholesale team to set up an account.

Yes. Free delivery to most UK mainland postcodes on orders over £50. Under £50, charged by weight: 0–0.15kg £3.95 · 0.15–2kg £4.95 · 2–10kg £7.55 · 10–20kg £11.85 · 20–30kg £21.40. See the Delivery page for full details.

Dispatched Monday–Friday. Orders placed before 1:00pm ship the same working day. Standard UK delivery typically 2–3 working days.

For orders of 100kg and above, we offer premium local hand-delivery across Chelmsford, Essex, Cambridgeshire, and East London. Handled by our own team, flexible pre-scheduled delivery slots. Contact us to arrange.

Yes. Worldwide via fully tracked couriers. EU and international rates calculated at checkout based on weight and destination. EU customers: local VAT, customs duties, or handling fees may apply on arrival. Delivery typically 3–7 working days, though customs delays of up to two weeks are possible. See the Delivery page for full details.

27kg per parcel. Orders above this are split into multiple parcels automatically.

50kg per product (two boxes). Wholesale pricing improves with volume.

50kg, 75kg, 100kg, 250kg, 500kg, and 1 Tonne. For larger volumes, contact us for a custom quote.

Stock orders typically dispatch within 1–2 working days of cleared payment. Larger bulk orders requiring fresh sourcing from Ghana have lead times of 4–8 weeks by sea freight, or 7–14 days by emergency air freight where production timelines demand it. Every wholesale quote includes confirmed lead times for your specific order and delivery postcode.

First wholesale orders are pro-forma (full payment before dispatch). Established trade account holders may apply for 30-day net terms after their third successful order. Bank transfer (preferred), BACS, major credit and debit cards. To set up a trade account, email wholesale@cocoafoundry.co.uk.

Yes. Scheduled recurring supply arrangements aligned to your production calendar. Contact the wholesale team.

Yes. If your production line is at risk, we will do whatever it takes — including emergency air freight direct from Ghana when necessary.

Beyond our core cocoa and shea range, we source additional Ghanaian commodities for UK businesses — cashew nuts, dried ginger, beeswax, honey, dried hibiscus flowers, moringa, and tiger nuts. Visit the Ghana Sourcing page for the full list.

Yes. If you need a Ghanaian commodity that isn't listed, contact us. Established supply lines, capable of sourcing, verifying, and shipping most Ghanaian agricultural products to the UK.

Yes. Sourcing, quality control, phytosanitary certificates, export compliance, and UK delivery — all handled, end to end.

Return unopened, unused items within 30 days of delivery for a full refund. Change of mind: return shipping is your responsibility. If we ship incorrect or damaged product, we cover return freight and issue a replacement or refund immediately. Full details on the Returns page.

Email team@cocoafoundry.co.uk with your order number and the items you need to return. Reply within one working day with instructions.

Processed within 3–5 working days of receiving returned goods.

Preferred method is email. Response within 12–24 hours. General enquiries: team@cocoafoundry.co.uk. Wholesale & trade: wholesale@cocoafoundry.co.uk.